Booking Rule Guide – Xeroframe
1. Introduction
- 1 Purpose
Welcome to Xeroframe, the leading aggregator platform that connects photographers and videographers with customers for all their photography needs. This Booking Rule Guide aims to provide you with clear guidelines and rules to ensure a seamless booking experience on our platform.
- 2 Scope
This guide applies to all customers using Xeroframe to search for and book photography and videography services. It outlines the rules and procedures for selecting vendors, making bookings, managing payments, and other important aspects of the booking process. It also guides you to search for and book print services, including photo prints, photo books, yearbooks, and frames. It outlines the rules and procedures for selecting print items, customizing options, making payments, providing design files, and managing the printing and delivery process.
1.3 Definitions
- Xeroframe: Refers to our platform, which facilitates the connection between customers and vendors.
- Vendors: Professional photographers and videographers listed on Xeroframe who provide their services to customers.
- Customers: Individuals or businesses seeking photography and videography, and print services through Xeroframe.
2 (a). General Booking Guidelines for Photography & Videography Services
2.1 Eligibility
To make a booking on Xeroframe, customers must be of legal age and capable of entering into a legally binding agreement.
2.2 Account Creation
Customers are required to create an account on Xeroframe to access and use our platform’s features. Account creation involves providing accurate and up-to-date information.
2.3 Searching for Services
Customers can search for photography and videography services on Xeroframe using relevant keywords, filters, and location preferences. The platform provides a user-friendly interface to facilitate a smooth search experience.
2.4 Booking Process
Once customers find a suitable vendor for their photography or videography needs, they can initiate the booking process by providing necessary details such as the event date, time, location, and specific requirements. This step does not involve any payment.
2.5 Service Provider Confirmation
After the customer submits a booking request, the vendor has a certain period of time to confirm the booking. Upon confirmation, the customer will receive a notification regarding the approved booking.
2.6 Payment Gateway
Xeroframe provides a secure payment gateway for customers to complete their bookings. Customers can make a partial payment of 10% at the time of booking and pay the remaining amount on the day of the service or make a complete online payment upfront.
2.7 Payment Confirmation
Once the payment is successfully processed, the customer will receive a payment confirmation, and the vendor will be notified about the payment status.
2.8 Service Delivery
On the agreed-upon date and time, the vendor will provide the photography or videography service as per the booking details. The customer should be present or have a designated representative to coordinate with the vendor.
2.9 Remaining Payment (If Applicable)
If the customer opted for a partial payment, the remaining balance should be settled directly with the vendor on the day of the service, as per the agreed terms and conditions.
2.10 Delivery of Materials
After the completion of the service, the vendor or Xeroframe will deliver all photography and videography-related materials to the customer within the promised period. This may include digital files, prints, albums, or any other agreed-upon deliverables.
2.11 Feedback and Review
Customers are encouraged to provide feedback and leave a review on Xeroframe’s platform regarding their experience with the vendor. Honest and constructive feedback helps maintain service quality and assists other customers in their decision-making process.
2 (b) General Booking Guidelines for Print Services
2.1 Selecting Print Items
Customers can browse through various print items such as photo prints, photo books, yearbooks, and frames available on Xeroframe. They can select the desired item based on their preferences.
2.2 Customization Options
Customers have the option to customize their print items by selecting the size, quality, and design specifications. Xeroframe provides a user-friendly interface to facilitate easy customization.
2.3 Making Payments
Once the print item and customization options are selected, customers can proceed to make payments through Xeroframe’s secure payment gateway. Various payment methods, including EMI, pay later, and partial payment options, are available to provide flexibility to customers.
2.4 Uploading Design Files
After successful payment, customers will receive a link to upload their design files, including photos, artwork, or other relevant materials. Clear instructions and guidelines will be provided to ensure the design files meet the required specifications.
2.5 Design Approval
Once the design files are received, Xeroframe or the print service provider will prepare a digital proof or sample of the print item for customer approval. Customers will have the opportunity to review and approve the design before it proceeds to print.
2.6 Printing and Delivery
After design approval, the print service provider will initiate the printing process. The print item will be produced with the highest quality standards and delivered to the customer’s specified address within the agreed timeframe.
3. Cancellation and Refunds
3.1 Cancellation Policy
Xeroframe has a cancellation policy in place that outlines the terms and conditions for canceling a booking. Customers should review and adhere to the cancellation policy when canceling a booking to avoid any penalties or charges.
3.2 Refund Policy
Xeroframe has a refund policy to address refund requests. Refunds are subject to the terms and conditions outlined in the policy. Customers should familiarize themselves with the refund policy to understand the circumstances under which refunds may be provided and the process for requesting a refund.
4. Dispute Resolution
4.1 Dispute Resolution Process
In the event of a dispute between the customer and the vendor, Xeroframe encourages both parties to resolve the issue amicably through direct communication. If a resolution cannot be reached, customers can reach out to Xeroframe’s customer support team for assistance. Xeroframe has a separate refund policy to address refund requests for print services. Customers should familiarize themselves with the refund policy to understand the circumstances under which refunds may be provided and the process for requesting a refund.
4.2 Mediation and Arbitration
If a dispute remains unresolved, Xeroframe may facilitate mediation or arbitration services to help resolve the matter. The decision reached through mediation or arbitration shall be binding on both parties.
5. Liability and Limitations
5.1 Liability
Xeroframe acts as an intermediary platform connecting customers and vendors. While we strive to ensure the quality and reliability of vendors, we are not responsible for the actions, conduct, or performance of vendors.
5.2 Limitations
Xeroframe’s liability is limited to providing a platform for customers and vendors to connect and facilitate the booking process. Any issues or disputes arising from the services provided by the vendor should be resolved directly between the customer and the vendor.
5.3 Indemnification
Customers agree to indemnify and hold Xeroframe harmless against any claims, losses, damages, liabilities, or expenses arising from or related to their use of the platform or the services vendors provide.
6. Governing Law and Jurisdiction
This Booking Rule Guide is governed by the laws and jurisdiction of the applicable region or country where Xeroframe operates. Any legal disputes arising from the use of Xeroframe’s services shall be subject to the exclusive jurisdiction of the competent courts in that region or country.
7. Amendments and Updates
Xeroframe reserves the right to amend, modify, or update the booking rules and guidelines outlined in this guide. Customers will be notified of any changes, and the most recent version of the guide will be available on the platform.
8. Conclusion
By using Xeroframe’s services, customers acknowledge that they have read, understood, and agreed to abide by the booking rules and guidelines outlined in this guide. It is essential for customers to familiarize themselves with these rules to ensure a smooth and satisfactory experience on our platform.