Privacy Statements
Xeroframe is committed to protecting your personal data and respecting your privacy. This Policy outlines our practices related to the collection, storage, usage, processing, and disclosure of personal data that you have consented to share with us when you access, use, or otherwise interact with our website and mobile application available at xeroframe.com (collectively, “Platform”) or avail products or services that Xeroframe offers you on or through the Platform (collectively, the “Services”).
Please note that unless specifically defined in this Policy, capitalized terms shall have the same meaning ascribed to them in our Terms and Conditions, available at xeroframe.com/terms-of-service (“Terms”). Please read this Policy in consonance with the Terms.
By using the Services, you confirm that you have read and agree to be bound by this Policy and consent to the processing activities described under this Policy.
Please refer to Section 1 to understand how the terms of this Policy apply to you.
(a) How this Policy applies:
This Privacy Policy applies to individuals who access or use the Xeroframe website, products or services (“Services”) or otherwise avail the vendor services provided through the platform. For the avoidance of doubt, references to “you” across this Policy are to an end user that uses the platform.
By using the platform, you consent to the collection, storage, usage, and disclosure of your personal data, as described in and collected by us in accordance with this Policy.
(b) Review and Updates:
We regularly review and update our Privacy Policy, and we request you to regularly review this Policy. It is important that the personal data we hold about you is accurate and current. Please let us know if your personal data changes during your relationship with us.
(c) Third-Party Services:
The Platform may include links to third-party websites, plug-ins, services, and applications (“Third-Party Services”). Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We neither control nor endorse these Third-Party Services and are not responsible for their privacy statements. When you leave the Platform or access third-party links through the Platform, we encourage you to read the privacy policy of such third-party service providers.
(a) We collect different types of personal data about you. This includes, but is not limited to:
(i) Contact Data, such as your mailing or home address, location, email addresses, and mobile numbers.
(ii) Identity and Profile Data, such as your name, username or similar identifiers, photographs, and gender.
(iii) Marketing and Communications Data, such as your address, email address, information posted in service requests, offers, wants, feedback, comments, pictures and discussions in our blog and chat boxes, responses to user surveys and polls, your preferences in receiving marketing communications from us and our third parties, and your communication preferences. We also collect your chat and call records when you communicate with service providers through the Platform.
(iv) Technical Data, which includes your IP address, browser type, internet service provider, details of operating system, access time, page views, device ID, device type, frequency of visiting our website and use of the Platform, website and mobile application activity, clicks, date and time stamps, location data, and other technology on the devices that you use to access the Platform.
We collect personal data from and about you through:
(a) Direct Interactions: We collect personal data when you interact with us, including when you:
(i) create an account or profile with us;
(ii) use our Services or engage in other activities related to the Services;
(iii) participate in promotions, user polls, or online surveys;
(iv) request marketing communications to be sent to you; or
(v) report a problem with the Platform and/or our Services, give us feedback or contact us.
(b) Automated technologies or interactions: When you visit the Platform or use our Services, we automatically collect Technical Data about your equipment, browsing actions, and patterns. We use cookies, web beacons, pixel tags, server logs, and other similar technologies to collect this data. We may also receive Technical Data about you from other websites or apps that use our cookies.
(c) Third parties or publicly available sources: We may receive personal data about you from various third parties, including:
(i) Technical data from analytics providers such as Facebook and advertising networks;
(ii) Identity and contact-related data from service professionals, publicly available sources, etc.;
(iii) Personal data about you from our affiliate entities.
We use your personal data for the following purposes:
(i) to provide and improve our Services;
(ii) to communicate with you and manage our relationship with you;
(iii) to assist with the facilitation of the Professional Services offered to you;
(iv) to market and advertise the Services to you;
(v) to comply with legal obligations;
(vi) to administer and protect our business and the Services;
(vii) to improve our business and delivery models;
(viii) to perform our obligations that arise out of the arrangement we have with you;
(ix) to enforce our Terms; and
(x) to respond to court orders, establish or exercise our legal rights, or defend ourselves against legal claims.
(a) We use cookies to enhance your experience on the Platform, distinguish you from other users, and understand your preferences for future visits.
(b) We may engage third-party service providers to help us better understand our site visitors, but they are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
(c) We may collect personal correspondence about your activities on the Platform or from third parties in a file specific to you. We do not control the use of cookies by third parties.
(a) We may share your personal data with the following third parties for the purposes set out in Section 4:
(i) Service professionals to enable them to provide you with Professional Services; (ii) Internal third parties, which are other companies within the Xeroframe group of companies.
(iii) External third parties such as:
- trusted third parties such as our associate partners, and service providers that provide services for us or on our behalf. This includes hosting and operating our Platform, providing marketing assistance, conducting our business, processing payments and transaction-related processes, transmitting content, and providing our Services to you;
- analytic service providers and advertising networks that conduct web analytics for us to help us improve the Platform. These analytics providers may use cookies and other technologies to perform their services;
- other registered users on our Platform upon your request or where you explicitly consent to such disclosure; and
- regulators and other bodies, as required by law or regulation.
(b) We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
(a) Access and Updating your Personal Data: You warrant that all personal data you provide to Xeroframe is accurate, up-to-date, and true. Xeroframe provides you with the ability to access and correct inaccurate or deficient data, subject to any legal requirements. You can request a copy of your personal data by sending an email to [insert email address]. Xeroframe may take up to 7 (seven) working days to respond to such a request.
(b) Opting-out of Marketing and Promotional Communications: Xeroframe provides you with the ability to opt-out of receiving marketing and promotional content through email by using the opt-out instructions provided in such emails. Xeroframe may take up to 10 (ten) business days to give effect to your opt-out request. Please note that Xeroframe may still send you emails about your user account or any Services you have requested or received from us.
a) Notwithstanding anything contained in the Terms, you may delete your account as well as your personal data stored with Xeroframe by sending an email to help@xeroframe.com. Xeroframe may take up to 7 (seven) working days to process your request. Once your account is deleted, you will lose access to all Services. For the avoidance of doubt, it is hereby clarified that all data with respect to transactions performed by you on the Platform will be retained in accordance with applicable law.
(a) Xeroframe implements appropriate security measures and privacy-protective features on its Platform including encryption, password protection, call masking, and physical security measures to protect your personal data from unauthorized access and disclosure, and follows standards prescribed by applicable law.
(b) Where you have chosen a password that enables you to access certain parts of the Services or Professional Services, you are responsible for keeping this password secret and confidential. Xeroframe will not be responsible for any unauthorized use of your information, or for any lost, stolen, or compromised passwords, or for any activity on your user account due to such unauthorized disclosure of your password. In the event your password has been compromised in any manner whatsoever, you should promptly notify Xeroframe to enable it to initiate a change of password.
a) You agree and acknowledge that your personal data will continue to be stored and retained by us for as long as necessary to fulfil our stated purpose(s) and for a reasonable period after the termination of your account on the Xeroframe Platform or access to the Services to comply with our legal rights and obligations.
(b) In some circumstances, we may aggregate your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
You are aware that in the event we go through a business transition, such as a merger, acquisition by another organization, or sale of all or a portion of our assets, your personal data might be among the assets transferred. We will notify you of any such change in ownership or control of your personal data and will provide you with an opportunity to object to the transfer of your personal data to a new owner.
We encourage you to share your content on our Platform, such as your feedback, comments, pictures, or any other information that you would like to be made available. Please note that any content you share will be visible to all visitors of our Platform and may become public. We cannot guarantee the confidentiality of such information or prevent its use in a way that may contravene this Policy or applicable laws. Therefore, we disclaim all liability (express or implied) in this regard. Additionally, you agree to comply with all applicable laws concerning the content you upload or share on our Platform. You acknowledge and understand that you are solely responsible for any information you publish on our Platform that violates applicable laws.
(a) We may periodically update this Policy. If we make any changes, we will post the revised Policy on the Platform or notify you through other means such as email. By using our Platform after such notice, you consent to the changes made to this Policy to the extent permitted by applicable law.
(b) We recommend that you regularly review this Policy for the latest information on our privacy practices.
If you have any questions about this Policy, how we process or handle your personal data, or otherwise, you may reach out to us, with your queries, grievances, feedback, and comments at privacy@xeroframe.com or contact our grievance officer whose contact details are provided below:
Grievance Officer
Name: Mr. [Name of Grievance Officer]
Designation: [Designation of Grievance Officer]
Email: [Email of Grievance Officer]